I’ve been expecting this to happen considering the rate at which WhatsApp is growing by the day. You can now reach MTN customer care on WhatsApp instead of dialing 180 and waiting endlessly for CC to pick up, you can simple chat them up and in minutes your need will be attended to.
I think they are actually the first TELCO to have customer care services on WhatsApp. And some of the issues to be attend to on MTN WhatsApp includes Education on products & services, Customer complaints, Inquiries among others.
The following are the 5 (five) MTN Dedicated WhatsApp Number to add:
» 09033000001
» 09033000002
» 09033000003
» 09033000004
» 09033000005
This is a good move but we need lay more emphasis on MTN giving us cheaper data plan. This is my number one complain.
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